Dial800 Connector

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Important: When referencing this page outside of Knowledge Base, use this link: https://knowledge.domo.com?cid=dial800

Intro

Dial800 is a call performance marketing and communication tool. Use Domo's Dial800 connector to compile reports about call tracking, call routing, 800 numbers and data integration for call centers. To learn more about the Dial800 API, visit their page (https://www.dial800.com/solutions/call-tracking/).

You connect to your Dial800 account in the Data Center. This topic discusses the fields and menus that are specific to the Dial800 connector user interface. General information for adding DataSets, setting update schedules, and editing DataSet information is discussed in Adding a DataSet Using a Data Connector.

Prerequisites

To connect to your Dial800 account and create a DataSet, you must have a Dial800 username and password.

Connecting to Your Dial800 Account

This section enumerates the options in the Credentials and Details panes in the Dial800 Connector page. The components of the other panes in this page, Scheduling and Name & Describe Your DataSet, are universal across most connector types and are discussed in greater length in Adding a DataSet Using a Data Connector.

Credentials Pane

This pane contains fields for entering credentials to connect to your Dial800 account. The following table describes what is needed for each field:

Field	Description
Username	Enter your Dial800 username.
Password	Enter your Dial800 password.

Once you have entered valid Dial800 credentials, you can use the same account any time you go to create a new Dial800 DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Managing User Accounts for Connectors.

Details Pane

This pane contains a primary Reports menu, along with various other menus which may or may not appear depending on the report type you select.

Description

Report

Select the Dial800 report you want to run. The following reports are available:

Analytics	Returns Dial800 analytics information.
Callers	Returns a list of callers.
Calls	Returns a list of calls.
Client Searches	Returns a list of client searches.
Client Target	Returns a list of client targets.
Countries	Returns a list of countries.
DNIs	Returns a list of DNIS.
DNISes	Returns a list of DNISes.
Domain	Returns a list of domains.
Legacy DNIs	Returns a list of legacy DNIs.
Messages	Returns a list of messages.
Owner	Returns a list of owners.
Profiles	Returns a list of profiles.
Reports	Returns a list of reports.
Routing Profiles	Returns a list of routing profiles.
Tags	Returns a list of tags.
Targets	Returns a list of targets.

Client ID

Select the ID of the client you want to retrieve information for.

Search ID

Select the search ID you want to retrieve information for.

Tag Type

Select the tag type you want to retrieve information for.

DNIS

Enter the DNIS you want to retrieve information for.

Other Panes

For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Data Connector.