RemedyForce Connector
Intro
BMC RemedyForce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment. Use Domo's RemedyForce connector to track your RemedyForce metrics. To learn more about the RemedyForce API, visit their page (https://www.salesforce.com/developer/docs/api/).
You connect to your RemedyForce account in the Data Center. This topic discusses the fields and menus that are specific to the RemedyForce connector user interface. General information for adding DataSets, setting update schedules, and editing DataSet information is discussed in Adding a DataSet Using a Data Connector.
Prerequisites
To connect to your RemedyForce account and create a DataSet, you must have a RemedyForce username and password. Your password is a combination of your SalesForce login password and security token.
Connecting to Your RemedyForce Account
This section enumerates the options in the Credentials and Details panes in the RemedyForce Connector page. The components of the other panes in this page, Scheduling and Name & Describe Your DataSet, are universal across most connector types and are discussed in greater length in Adding a DataSet Using a Data Connector.
Credentials Pane
This pane contains fields for entering credentials to connect to your RemedyForce account. The following table describes what is needed for each field:
Field |
Description |
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RemedyForce Environment |
Select the RemedyForce environment you want to pull data from. |
Username |
Enter your RemedyForce username. |
Password |
Enter your RemedyForce password. |
Once you have entered valid RemedyForce credentials, you can use the same account any time you go to create a new RemedyForce DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Managing User Accounts for Connectors.
Details Pane
This pane contains a primary Reports menu, along with various other menus which may or may not appear depending on the report type you select.
Menu |
Description |
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Report |
Select the RemedyForce report you want to run. The following reports are available:
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Search/Query Text |
Enter a search string to return records around that string. |
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Quick Action Name |
Enter the Quick Action name you want to retrieve data for. |
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Flexi Page Name |
Enter the name of the Flexi page you want to retrieve data for. |
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App Menu Type |
Select the desired app menu type, either AppSwitcher or Salesforce1. |
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S Object Type |
Select the S objece type you want to retrieve data for. |
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S Object Fields |
Select the S object fields you want to retrieve data for. |
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S Object Query (Optional) |
Automatically generated query from the selected discovery inputs. |
Other Panes
For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Data Connector.