Saltar al contenido principal
waffle.svg
Domo

RemedyForce Connector

Version 1

 

Important: When referencing this page outside of Knowledge Base, use this link: http://knowledge.domo.com?cid=remedyforce

Intro

BMC RemedyForce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment. Use Domo's RemedyForce connector to track your RemedyForce metrics. To learn more about the RemedyForce API, visit their page (https://www.salesforce.com/developer/docs/api/).

You connect to your RemedyForce account in the Data Center. This topic discusses the fields and menus that are specific to the RemedyForce connector user interface. General information for adding DataSets, setting update schedules, and editing DataSet information is discussed in Adding a DataSet Using a Data Connector.

Prerequisites

To connect to your RemedyForce account and create a DataSet, you must have a RemedyForce username and password. Your password is a combination of your SalesForce login password and security token. 

Connecting to Your RemedyForce Account

This section enumerates the options in the Credentials and Details panes in the RemedyForce Connector page. The components of the other panes in this page, Scheduling and Name & Describe Your DataSet, are universal across most connector types and are discussed in greater length in Adding a DataSet Using a Data Connector.

Credentials Pane

This pane contains fields for entering credentials to connect to your RemedyForce account. The following table describes what is needed for each field:  

Field

Description

RemedyForce Environment

Select the RemedyForce environment you want to pull data from.

Username

Enter your RemedyForce username.

Password

Enter your RemedyForce password. 

Once you have entered valid RemedyForce credentials, you can use the same account any time you go to create a new RemedyForce DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Managing User Accounts for Connectors.

Details Pane

This pane contains a primary Reports menu, along with various other menus which may or may not appear depending on the report type you select.

Menu

Description

Report

Select the RemedyForce report you want to run. The following reports are available:

Describe All Tabs

Returns information about the tabs available to the authenticated user.

Describe App Menu

Returns metadata about items in the Salesforce1 navigation menu or dropdown app menu. 

Describe Approval Layout

Returns information about the approval layout for a given object type.

Describe Available Quick Actions

Returns the list of actions whose parent (API version 28.0) or context (API version 29.0 and greater) entity name is supplied as well as standard and global actions. 

Describe Compact Layouts

Returns information about the compact layout for a given object type.

Describe Data Category Groups

Returns the available category groups for the objects specified in the request. 

Describe Flexi Pages

Returns metadata details about a set of Lightning Pages.

Describe Global

Returns list of available objects for your organization.

Describe Global Theme

Returns a list of available objects and theme information about those objects for your organization.

Describe Knowledge Settings

Returns the available Knowledge language settings.

Describe Layout

Returns information about the layout (presentation of data to users) for a given object type.

Describe Primary Compact Layouts

Returns information about the primary compact layout for the given object types.

Describe Quick Actions

Returns details for specified actions.

Describe Search Layouts

Returns search layout information for one or more objects.

Describe Search Scope Order

Returns an ordered list of objects in the default global search scope of a logged-in user.

Describe S Objects

Returns metadata for a given object or array of objects.

Describe Softphone Layout

Returns information about the layout of a SoftPhone.

Describe Tabs

Returns information about the standard and custom apps to which the logged-in user has access.

Describe Theme

Returns the current theme information for a given array of objects.

Get User Info

Returns personal information about the currently logged-in user.

Query

Returns data from an object.

Search

Returns records based on a search string.

Search/Query Text

Enter a search string to return records around that string.

Quick Action Name

Enter the Quick Action name you want to retrieve data for.

Flexi Page Name

Enter the name of the Flexi page you want to retrieve data for.

App Menu Type

Select the desired app menu type, either AppSwitcher or Salesforce1

S Object Type

Select the S objece type you want to retrieve data for.

S Object Fields

Select the S object fields you want to retrieve data for.

S Object Query (Optional)

Automatically generated query from the selected discovery inputs.

Other Panes

For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Data Connector.