RemedyForce Connector

Intro

BMC RemedyForce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business, with minimal capital investment. Use Domo's RemedyForce connector to track your RemedyForce metrics. To learn more about the RemedyForce API, visit their page (https://www.salesforce.com/developer/docs/api/).

You connect to your RemedyForce account in the Data Center. This topic discusses the fields and menus that are specific to the RemedyForce connector user interface. General information for adding DataSets, setting update schedules, and editing DataSet information is discussed in Adding a DataSet Using a Data Connector.

Prerequisites

To connect to your RemedyForce account and create a DataSet, you must have a RemedyForce username and password. Your password is a combination of your SalesForce login password and security token.

Connecting to Your RemedyForce Account

This section enumerates the options in the Credentials and Details panes in the RemedyForce Connector page. The components of the other panes in this page, Scheduling and Name & Describe Your DataSet, are universal across most connector types and are discussed in greater length in Adding a DataSet Using a Data Connector.

Credentials Pane

This pane contains fields for entering credentials to connect to your RemedyForce account. The following table describes what is needed for each field:

Field	Description
RemedyForce Environment	Select the RemedyForce environment you want to pull data from.
Username	Enter your RemedyForce username.
Password	Enter your RemedyForce password.

Once you have entered valid RemedyForce credentials, you can use the same account any time you go to create a new RemedyForce DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Managing User Accounts for Connectors.

Details Pane

This pane contains a primary Reports menu, along with various other menus which may or may not appear depending on the report type you select.

Menu

Description

Report

Select the RemedyForce report you want to run. The following reports are available:

Describe All Tabs	Returns information about the tabs available to the authenticated user.
Describe App Menu	Returns metadata about items in the Salesforce1 navigation menu or dropdown app menu.
Describe Approval Layout	Returns information about the approval layout for a given object type.
Describe Available Quick Actions	Returns the list of actions whose parent (API version 28.0) or context (API version 29.0 and greater) entity name is supplied as well as standard and global actions.
Describe Compact Layouts	Returns information about the compact layout for a given object type.
Describe Data Category Groups	Returns the available category groups for the objects specified in the request.
Describe Flexi Pages	Returns metadata details about a set of Lightning Pages.
Describe Global	Returns list of available objects for your organization.
Describe Global Theme	Returns a list of available objects and theme information about those objects for your organization.
Describe Knowledge Settings	Returns the available Knowledge language settings.
Describe Layout	Returns information about the layout (presentation of data to users) for a given object type.
Describe Primary Compact Layouts	Returns information about the primary compact layout for the given object types.
Describe Quick Actions	Returns details for specified actions.
Describe Search Layouts	Returns search layout information for one or more objects.
Describe Search Scope Order	Returns an ordered list of objects in the default global search scope of a logged-in user.
Describe S Objects	Returns metadata for a given object or array of objects.
Describe Softphone Layout	Returns information about the layout of a SoftPhone.
Describe Tabs	Returns information about the standard and custom apps to which the logged-in user has access.
Describe Theme	Returns the current theme information for a given array of objects.
Get User Info	Returns personal information about the currently logged-in user.
Query	Returns data from an object.
Search	Returns records based on a search string.

Search/Query Text

Enter a search string to return records around that string.

Quick Action Name

Enter the Quick Action name you want to retrieve data for.

Flexi Page Name

Enter the name of the Flexi page you want to retrieve data for.

App Menu Type

Select the desired app menu type, either AppSwitcher or Salesforce1.

S Object Type

Select the S objece type you want to retrieve data for.

S Object Fields

Select the S object fields you want to retrieve data for.

S Object Query (Optional)

Automatically generated query from the selected discovery inputs.

Other Panes

For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Data Connector.