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Teckst Connector

Important: When referencing this page outside of Knowledge Base, use this link: https://knowledge.domo.com?cid=Teckst

Intro

Teckst is a texting platform that allows customer service teams to two-way text with customers instead of using phone calls and emails. Use Domo's Teckst connector to retrieve metrics for issues and messages. To learn more about the Teckst API, visit their page (https://api.teckst.com/v1/docs/).

You connect to your Teckst account in the Data Center. This topic discusses the fields and menus that are specific to the Teckst connector user interface. General information for adding DataSets, setting update schedules, and editing DataSet information is discussed in Adding a DataSet Using a Data Connector.

Prerequisites

To connect to your Teckst account and create a DataSet, you must have your Teckst username and password.

Connecting to Your Teckst Account

This section enumerates the options in the Credentials and Details panes in the Teckst Connector page. The components of the other panes in this page, Scheduling and Name & Describe Your DataSet, are universal across most connector types and are discussed in greater length in Adding a DataSet Using a Data Connector.

Credentials Pane

This pane contains fields for entering credentials to connect to your Teckst account. The following table describes what is needed for each field:  

Field

Description

Username

Enter the username for your Teckst account.

Password

Enter the password for your Teckst account.

Once you have entered valid Teckst credentials, you can use the same account any time you go to create a new Teckst DataSet. You can manage connector accounts in the Accounts tab in the Data Center. For more information about this tab, see Managing User Accounts for Connectors.

Details Pane

This pane contains a primary Reports menu, along with various other menus which may or may not appear depending on the report type you select.

Menu

Description

Report

Select the Teckst report you want to run. The following reports are available:

Issues per Interval

Returns a count of issues over a period of time.

Messages per Interval

Returns a count of messages over a period of time. 

Messages per Issue

Returns the average number of messages per issue.

Group By

Select the date granularity for the data in the report.

CRM ID

Enter the ID of the CRM you want to retrieve information for.

Other Panes

For information about the remaining sections of the connector interface, including how to configure scheduling, retry, and update options, see Adding a DataSet Using a Data Connector.