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Domo University Videos

Domo

Getting Help

Important: When referencing this page outside of Knowledge Base, use this link: http://knowledge.domo.com?cid=gettinghelp

Intro

You can get help using Domo from the resources listed in this page.

You can access any of these resources from within Domo by clicking and selecting Help Center. This opens a page with links to Domo University, Domo Dojo, Knowledge Base, and the Developer Portal.

Training Video - Help Center Overview

 

 

Note: The product training videos are for Domo customers and clients only.

Domo University

Domo University is the next step in helping you quickly and easily become a Domo expert, offering you an ecosystem of role-based or feature-based learning options to help you get the most out of your investment. From insightful video content available 24/7, webinars, certification to structured classroom environment or onsite, Domo University is here when—and where—you need it.

If you are interested in or have questions about training options on Domo, please contact Domo University at university@domo.com or visit http://www.domo.com/university

Training Video - Introducing Domo University

 

 

Note: The product training videos are for Domo customers and clients only.

Domo's Community—Dojo

Data lovers, unite. Domo's community, known as the Dojo, is a fun place to connect, ask questions, find answers and share best practices with fellow Domo customers.

You can sign into Dojo by doing the following:

  1. In Domo, select  > Help Center.

  2. Click Domo Dojo.

  3. Click Sign In, then specify your Domo account username and password.

Domo Knowledge Base

Domo's extensive documentation covers nearly every aspect of the product in full detail. Use the following links to jump quickly to the section you want:

Section

Description

Welcome

Dive right into Domo by learning how to join and sign in and getting acquainted with Domo's user interface. 

Connect

Learn how to pull your business data into Domo using connectors, Workbench, and other tools.

Prepare

Now that you have your data in Domo, learn how to prepare it for card building using DataFlows. 

Visualize

Output your data into cards so you can start sharing it. Topics range from simple (document and poll cards, basic chart building) to intermediate (Chart Properties) to expert level (Beast Mode).

Engage

Interact with and share your business data with your collaborators using a variety of mediums, including Buzz, slideshows, Profiles, Projects and Tasks, and so on.

Optimize

Learn how to delve deeper into your data using Analyzer, and start managing your business by exception by turning on alerts and notifications. 

Appstore

Deploy Apps to your Domo, request access to Apps deployed by other users, or even rate your installed Apps.

Develop

Learn how to build Apps using Domo's App developer tools; to connect to Domo's API; and to build custom third-party connectors for bringing in data.

Administer

Get into the real nitty-gritty of Domo by creating and managing users and groups, specifying security options and company settings, and taking care of other administrative tasks. 

Release Notes

Find out what's just been released to Domo.

Domo Developer Portal

Domo's Developer Portal contains documentation for all the tools available in the portal. To access the portal, visit https://developer.domo.com.

Technical Support

If you cannot find what you're looking for,

  • contact Technical Support by logging into the Domo Support Portal, by entering /support in Buzz, or by emailing support@domo.com

    Note: Email support is not available for users of Free Domo. However, you may still use the Knowledge Base, Dojo, Domo University, or the live chat in Buzz to get support.  


    For more support information, see http://www.domo.com/support and Troubleshooting.

    • Follow these instructions to create a help ticket in the Support Portal:

      1. Select > Help Center.

      2. Click the Contact Support link in the top right corner of the Help Center.

      3. In the Support Portal, click New.

      4. Enter the information for your issue in the required fields.

      5. Click Save.

        For information about creating lists in the Support Portal, see Creating a New List in the Customer Portal.

    • Follow these instructions to contact Technical Support in Buzz:

      1. Open or create a Buzz conversation and type /support, followed by a short description of the problem (e.g. /support Question about Analyzer), then hit Enter.
        A dialog appears in which you can enter information about your issue.

      2. In the text area, describe in detail the issue you are experiencing.

      3. Attach a screenshot or other file if necessary.

      4. Select a category for your issue from the dropdown menu.

      5. When ready, click Create Ticket.
        This creates a new private thread with DomoSupport where you can discuss the issue.

  • reach out to your Domo Customer Success Manager or Technical Consultant.

Note: Individuals evaluating commercial products are entitled to evaluation support. 

If you are experiencing slowness or rendering issues in Domo, go through the following steps first before you contact Support:

  • Clear the cache and cookies in your browser.

  • Check your network connection to ensure it is functioning normally.

  • See if others in your organization are experiencing the same issue.

  • See if the problem persists when you use other browsers.

  • If your cache has been cleared and the network is functioning normally, contact Support so our team investigate the issue.

  • Once you contact support, they will want you to show them an example of a card/page that is experiencing slowness or rending problems. And please be ready to report roughly what timeframe they last tried to render that card/page.

For information about the service agreement, see http://www.domo.com/company/service-terms.

Training Video - Support Portal Overview

 

 

Note: The product training videos are for Domo customers and clients only.

Contact information

Address

Domo, Inc.

772 East Utah Valley Dr.

American Fork, UT 84003

Website

http://www.domo.com